Privacy Policy

1. Introduction

Case Munshi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application Case Munshi ("the App") and website casemunshi.com ("the Website"). This policy applies to all users of the App, including lawyers, law chambers, clerks, and other legal professionals in Pakistan.

By using Case Munshi, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our App or Website.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

When you register for an account, create cases, add clients, or use features of the App, you voluntarily provide information including:

• Your name and email address
• Your phone number (optional)
• Your city and chamber name
• Case details (title, court, judge, parties, stage, hearing dates)
• Proceedings and court orders you record
• Client names and contact information
• Tasks and notes you create

2.2 Account Information

We collect authentication credentials including your email address and encrypted password. We use secure token-based authentication to maintain your session. Chamber membership information is collected to enable role-based access control.

2.3 Case and Chamber Data

All case-related data you enter is stored securely in our database. This includes case titles, court information, judge details, party names, hearing dates, proceedings, orders, stages, and tasks. Chamber data includes member roles and permissions.

2.4 Client Contact Information

If you choose to store client contact details (names, phone numbers), this information is stored solely for your own case management purposes. We do not use client contact information for any purpose other than providing the App's functionality to you.

2.5 Notification Data

We store your notification preferences and scheduled reminder data to deliver hearing reminders at 7 PM (evening before) and 7 AM (hearing day). We may store device tokens required to send push notifications.

2.6 Device and Technical Information

We automatically collect certain technical information when you use the App:

• Device type and operating system version
• App version and usage statistics
• IP address and general location (city-level)
• Error logs for debugging and improvement

3. How We Use Information

We use the collected information for the following purposes:

• To provide and maintain the App's core functionality
• To send hearing reminders and app-related notifications
• To authenticate users and secure chamber data
• To improve App performance and user experience
• To respond to support requests and inquiries
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations

4. How We Store Information

Your data is stored on secure cloud servers provided by Supabase, a third-party database and authentication service. Data is encrypted in transit using HTTPS/TLS. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

Chamber data is isolated at the database level. Members of one chamber cannot access data from another chamber. Row Level Security (RLS) policies enforce these boundaries.

5. Supabase / Cloud Storage Disclosure

Case Munshi uses Supabase as its backend infrastructure provider for database storage, authentication, and real-time services. Your data is stored on Supabase servers located in secure data centers. Supabase is contractually obligated to maintain the confidentiality and security of your data and is prohibited from using it for any purpose other than providing services to Case Munshi.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers (like Supabase) who assist in App operation
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

7. No Sale of Personal Data

Case Munshi does not sell user data. We do not sell, trade, or monetize your personal information, case data, or client contact information. We do not share private case data with advertisers or marketing companies.

8. Notifications Permission

The App requests permission to send notifications. These notifications are used solely for:

• Hearing reminders (7 PM evening before, 7 AM hearing day)
• App-related alerts and updates

You can disable notifications at any time through your device settings. Disabling notifications will not affect other App functionality, but you will not receive hearing reminders.

9. Contact Permission

The App may request access to your device contacts if you choose to import client information. This permission is optional. You can manually enter client information without granting contact access. Contact data is stored only within the App for your case management and is not uploaded to our servers unless you explicitly save it as part of a case record.

10. Storage Permission

Future versions of the App may request storage permission to enable document upload features (Pro plan). This permission will be optional and used solely to store case-related documents within your account. Documents will be stored securely and accessible only to authorized chamber members.

11. Data Security

We implement appropriate technical and organizational measures to protect your data:

• HTTPS encryption for all data transmission
• Secure authentication with encrypted tokens
• Database security rules and Row Level Security
• Chamber-level data isolation
• Regular security reviews and updates

While we take reasonable precautions, no method of electronic storage is completely secure. We cannot guarantee absolute security but continuously work to protect your data.

12. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention).

13. User Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your case data (Pro feature)
• Objection: Opt out of non-essential communications

14. Delete Account / Delete Data Process

You may request deletion of your account and all associated data at any time by:

• Emailing privacy@casemunshi.com
• Using the "Delete Account" option in App Settings (if available)

Upon receiving a deletion request, we will:

1. Verify your identity to prevent unauthorized deletion
2. Delete your account and personal information within 30 days
3. Remove your data from active systems and backups
4. Send confirmation once deletion is complete

Note: Some anonymized usage data may be retained for analytics purposes, but it will not be linked to your identity.

15. Children's Privacy

Case Munshi is intended for legal professionals and is not designed for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@casemunshi.com and we will promptly delete such information.

16. Third-Party Services

The App may contain links to third-party websites or services (such as Google Play Store). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

17. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we may also notify you via email or in-app notification. Continued use of the App after changes constitutes acceptance of the revised policy.

18. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: